STAFF OUR FIRM Administrative Department BEVERLY QUEZADA ADMINISTRATIVE DIRECTOR MARÍA ORELLANA OPERATIONS MANAGER PAMELA LUNA CONTINUOUS IMPROVEMENT MANAGER JULIA TRUJILLO ADMIN SUPPORT SPECIALIST HR Department RONALD FLORES HR COORDINATOR Administrative Assistants CLAUDIA RAMÍREZ RECORD REQUEST MORENA PINEDA PROCESSING TIMES NATALIA MANCIA MAIL PROCESSING Billing Department MARTHA ELENA RIVERA PHASE 1 ELEONORA HOLST PHASE 1 / PHASE 2 / OPENING CASES IO JIMENA VALLE PHASE 1 / PAYMENT PLANS GABRIELA CARDOZA PHASE 1 / PHASE 2 / OPENING CASES IO Customer Service Department ATHALIA RUBIO RECEPCIONIST GLORIA DERAS CONSULTS TATIANA AL ALAM CONSULTS Consular Department FÁTIMA PINEDA NVC LEGAL ASSISTANT RAQUEL HERNÁNDEZ NVC LEGAL ASSISTANT EOIR Department YINEL CERVANTES EOIR PARALEGAL GABRIELA MELENDEZ DOCUMENT COLLECTOR SPECIALIST NATHALY PALACIOS EOIR LEGAL ASSISTANT CELINA HERNÁNDEZ EOIR LEGAL ASSISTANT USCIS Online Filing Department RODRIGO PALACIOS LEGAL ASSISTANT AMAUDIS CAMPOS USCIS ONLINE FILINGS USCIS Paper Filing & ICE Department KAREN QUIROGA ICE PARALEGAL KATHERINE GONZÁLEZ ICE LEGAL ASSISTANT REYNA ALVARADO USCIS PARALEGAL DIANA BAUTISTA NVC LEGAL ASSISTANT PAOLA SAA USCIS LEGAL ASSISTANT Social Media Department JOSUÉ QUEZADA COMMUNITY MANAGER YADIRA ANGUIANO COMMUNITY MANAGER